Refund Policy
Effective Date: October 1st, 2025
At CreatorChat, your satisfaction is our priority. We offer a comprehensive refund policy to ensure you're completely satisfied with our premium membership services.
Refund Policy
Important: Refunds are considered on a case-by-case basis and are not guaranteed. We reserve the right to approve or deny refund requests based on the circumstances and reason provided.
Available Plans
• Weekly subscription plans ($15/week)
• Lifetime membership plans ($35 one-time)
• All premium features and content access
How to Request a Refund
To request a refund, please contact us through our support page or email help@creatorchat.org
Step 1: Contact Support
Reach out to our support team via support page or email help@creatorchat.org
Step 2: Provide Information
Include your account email, subscription details, and detailed reason for the refund request (required)
Step 3: Confirmation
We'll review your request within 24-48 hours and notify you of our decision via email
Refund Criteria
Refund requests are evaluated based on specific criteria. Common reasons for approved refunds include:
• Technical issues preventing service access
• Billing errors or duplicate charges
• Service not as described or advertised
Please Note: Refunds may be denied for reasons including but not limited to: change of mind after using services, violation of terms of service, or fraudulent activity.
Processing Times
Refunds are processed as quickly as possible, but timing may vary based on your payment method:
Credit/Debit Cards: 3-5 business days after approval
PayPal: 1-3 business days after approval
Digital Wallets: 1-2 business days after approval
Need Help?
Our support team is here to help with any questions about refunds or our services:
Email Support: help@creatorchat.org
Support Center: Visit our Support Page
Response Time: Within 24 hours
Live Support: Available 24/7
Our Commitment: We're committed to providing excellent service and fair treatment of all refund requests. Each request is carefully reviewed to ensure legitimate concerns are addressed appropriately.