Support Center
Available 24/7
Our dedicated support team is here to help you with any questions or issues. We strive to provide fast, helpful responses to ensure you have the best experience possible.
Contact Support
For the fastest response, please email us at:
Email: support@creatorchat.org
Response Time: Within 24 hours
Emergency Issues: Immediate priority response
What to Include: Please provide as much detail as possible about your issue, including screenshots if applicable, to help us resolve your concern quickly.
Common Issues
Account & Login
Having trouble accessing your account? Here are some common solutions:
•
Forgot Password: Use the "Forgot Password" link on the login page
•
Account Access: Verify your email address is correct
•
Login Problems: Clear your browser cache and cookies
•
Email Not Received: Check your spam/junk folder
Billing & Payments
Questions about billing or subscriptions:
•
Payment Issues: Contact
epoch.com for billing support
•
Subscription Management: Manage through your payment provider
•
Refunds: See our
Refund Policy
•
Payment Methods: We accept all major credit cards
Content Playback
Issues with viewing content:
• Ensure you have a stable internet connection
• Try refreshing the page or clearing your cache
• Update your browser to the latest version
• Disable browser extensions that may interfere with playback
Technical Support
Browser Compatibility
CreatorChat works best with:
• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)
System Requirements
For the best experience, ensure:
• Stable internet connection (5+ Mbps recommended)
• JavaScript enabled in your browser
• Cookies enabled for our domain
• Updated browser version
Frequently Asked Questions
How do I reset my password?
Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions in the reset email we send you.
How do I cancel my subscription?
Visit your payment provider's page to manage or cancel your subscription. You can find this information in your account settings.
What payment methods do you accept?
We accept all major credit cards through our secure payment processors.
How long does it take to get a response?
We typically respond to all support requests within 24 hours. Urgent issues are prioritized and handled immediately.
Additional Resources
Need more information? Check out these helpful links:
Terms of Service: Read our Terms
Privacy Policy: Read our Privacy Policy
Refund Policy: Read our Refund Policy
Our Commitment: Your satisfaction is our priority. We're committed to providing excellent support and resolving your concerns as quickly as possible.